Robert Kaufman Fabrics
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About Us > FAQs

Robert Kaufman, Inc. FAQs

Categories

General

  1. Who is Robert Kaufman Fabrics?
  2. How do I use this site?
  3. Who do you sell to?
  4. I want to request a donation of fabric for my charity or guild. Whom do I contact?
  5. I clicked on the link that says “Customer’s Section” of the web site and it asked me for my “user id” and “password.” What is this section and how can I receive access?
  6. Do you have a Privacy Policy?
  7. I want to submit artwork to Robert Kaufman. What is the process?
  8. If I want to purchase some of your fabrics, where can I find a store or shop that carries your products?

New Account Terms & Conditions

  1. I am a new shop owner and I would like to purchase fabric to stock my store. Whom do I contact?
  2. I want to start an online store. Can I sell your products?
  3. Is there a way to sign up online to become a customer?

 

General

1. Who is Robert Kaufman Fabrics?

Answer: Robert Kaufman Co, Inc. is a converter of quilting fabrics and textiles for retailers and manufacturers. We are a fabric supplier to many industries, including retail & quilting, home decor, bridal, uniforms, and the apparel industry.

Robert Kaufman Fabrics offers an extensive supply of cotton prints, novelty fabrics, yarn-dyes and solids, covering a full assortment of woven fabric offerings such as poplin, twill, denim, corduroy, linen, canvas, crepe, voile, lawn, satin, georgette, flannel, organza, chenille, stretch wovens, plaids, stripes, etc. Fiber contents include cotton, poly/cotton, polyester, linen, cotton/spandex, and various other blends.

Our site includes information about manufacturing and fashion trends, cotton quilt fabric collections, Kaufman Quilt Quest, fabric designers, free quilt patterns, and a fabric search. Contact us for information on becoming a wholesale customer. For retail, please see our "where to buy" page. Back to Top

2. How do I use this site?

Answer: The web site is designed to show you our current fabric releases as both an individual design or sometimes as part of a group, or “Color Story”. The site is designed to display the fabrics using the following parameters: Fabrics, Types, Themes, and Designers. Under each of those sections, you will discover sub-sections that further identify and classify each of the fabrics. Back to Top

3. Who do you sell your fabrics to?

Answer: Robert Kaufman Fabrics sells wholesale and to the trade only. Our retail opening order minimum is $2,000 excluding freight. If you are unable to meet the minimum, you will be referred to a local sales representative. Back to Top

4. I want to request a donation of fabric for my charity. Whom do I contact?

Answer: Please contact Elisabeth Woo, elisabeth@robertkaufman.com, in the Marketing Division. Please describe in your email the nature of your request. All donation requests should include a street address where items can be sent. Requests without this information will not be honored. Unfortunately, we can not accept requests asking for material to be sent to PO Boxes. We donate to 501(c)3 organizations with a non-profit Tax ID number, please include the Tax ID number in your email. Due to the vast quantities of requests received, not all requests can be honored. Please allow 6-8 weeks for the processing of your donation. Back to Top

5. I clicked on the link that says “Customer’s Section” of the web site and it asked me for my “user id” and “password.” What is this section and how can I receive access?

Answer: Please remember that Robert Kaufman primarily sells to retailers and manufactures. As such, access to the “Customer’s Only” section of the Robert Kaufman web site is restricted to users who are registered as “Active Customer’s” of Robert Kaufman. The information contained in this section is geared to their professional needs. If you feel you qualify based on our requirements, you will need to contact our Customer Service Department in order to establish an account with Robert Kaufman. Once established, you will be given the appropriate customer login information and password. Back to Top

6. Do you have a Privacy Policy?

Answer: Yes, we have a Privacy Policy regarding the Robert Kaufman Web Site. The policy can be reviewed here. Back to Top

7. I want to submit artwork to Robert Kaufman. What is the process?

Answer: Please review our Artwork Submission Guidelines here. Back to Top

8. If I want to purchase some of your fabrics, where can I find a store or shop that carries your products?

Answer: You can find the nearest retailer that sells Robert Kaufman Fabrics here at the “Where to Buy” section of our web site. Please call the nearest retailer listed to see if they carry the product you are searching for. Back to Top

 

New Account Terms & Conditions

Begin the Process to become a Robert Kaufman Wholesale Customer:
Complete the Account Request Form and send back to us with your Tax ID. Upon receipt a Robert Kaufman representative will contact you to verify your business.

Retailers Manufacturers Payment Type

1. I am a new shop owner and I would like to purchase fabric to stock my store. Whom do I contact?  

Answer: Please contact one of our customer service representatives and discuss your retail location and inventory requirements so we can determine how best to serve your needs. Alternatively, you can download, complete and fax back the following form to us directly at 1-800-788-5283. Once you have been approved as a Robert Kaufman Customer, you may begin the process of purchasing our products. Back to Top

2. I want to start an online store. Can I sell your products?

Answer: Please contact one of our customer service representatives and discuss your retail location and inventory requirements so we can determine how best to serve your needs. Alternatively, you can download, complete and fax back the following form to us directly at 1-800-788-5283. Once you have been approved as a Robert Kaufman Customer, you may begin the process of purchasing our products. Back to Top

3. Is there a way to sign up online to become a customer?

Answer: At this time, all customer registrations are done by e-mail requests and through faxing our Customer Application to us.
In the very near future, we will have the ability to allow our future customers to sign up online. Back to Top

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