Robert Kaufman Fabrics
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About Us > FAQs

Robert Kaufman, Inc. FAQs

Categories

General

  1. Who is Robert Kaufman Fabrics?
  2. How do I use this site?
  3. Who do you sell to?
  4. I want to request a donation of fabric for my charity or guild. Who do I contact?
  5. I clicked on the link that says “Customer’s Section” of the web site and it asked me for my “user id” and “password.” What is this section and how can I receive access?
  6. Do you have a Privacy Policy?
  7. I want to submit artwork to Robert Kaufman. What is the process?
  8. If I want to purchase some of your fabrics, where can I find a store or shop that carries your products?

New Account Terms & Conditions

  1. I am a new shop owner and I would like to purchase fabric to stock my store. Who do I contact?
  2. I want to start an online store. Can I sell your products?
  3. Is there a way to sign up online to become a customer?

 

General

1. Who is Robert Kaufman Fabrics?

Answer: Robert Kaufman Co, Inc. is a converter of quilting fabrics and textiles for retailers and manufacturers. We are a fabric supplier to many industries, including retail & quilting, home decor, bridal, uniforms, and the apparel industry.

Robert Kaufman Fabrics offers an extensive supply of cotton prints, novelty fabrics, yarn-dyes and solids, covering a full assortment of woven fabric offerings such as poplin, twill, denim, corduroy, linen, canvas, crepe, voile, lawn, satin, georgette, flannel, organza, chenille, stretch wovens, plaids, stripes, etc. Fiber contents include cotton, poly/cotton, polyester, linen, cotton/spandex, and various other blends.

Our site includes information about manufacturing and fashion trends, cotton quilt fabric collections, Kaufman Quilt Quest, fabric designers, free quilt patterns, and a fabric search. Contact us for information on becoming a wholesale customer. For retail, please see our "where to buy" page. Back to Top

2. How do I use this site?

Answer: The web site is designed to show you our current fabric releases as both an individual design or sometimes as part of a group, or “Color Story”. The site is designed to display the fabrics using the following parameters: Fabrics, Types, Themes, and Designers. Under each of those sections, you will discover sub-sections that further identify and classify each of the fabrics. Back to Top

3. Who do you sell your fabrics to?

Answer: Robert Kaufman Fabrics sells wholesale and to the trade only. Our retail opening order minimum is $2,000 (pre-cuts and quilt kits not included) excluding freight. If you are unable to meet the minimum, you will be referred to a local sales representative. Back to Top

4. I want to request a donation of fabric for my charity. Who do I contact?

Answer: Please contact Allie Heath, aheath@robertkaufman.com, in the Marketing Division. Please describe in your email the nature of your request. Due to the vast quantities of requests received, not all requests can be honored. Please allow 6-8 weeks for the processing of your donation. Back to Top

5. I clicked on the link that says “Customer’s Section” of the web site and it asked me for my “user id” and “password.” What is this section and how can I receive access?

Answer: Please remember that Robert Kaufman primarily sells to retailers and manufactures. As such, access to the “Customer’s Only” section of the Robert Kaufman web site is restricted to users who are registered as “Active Customer’s” of Robert Kaufman. The information contained in this section is geared to their professional needs. If you feel you qualify based on our requirements, you will need to contact our Customer Service Department in order to establish an account with Robert Kaufman. Once established, you will be given the appropriate customer login information and password. Back to Top

6. Do you have a Privacy Policy?

Answer: Yes, we have a Privacy Policy regarding the Robert Kaufman Web Site. The policy can be reviewed here. Back to Top

7. I want to submit artwork to Robert Kaufman. What is the process?

Answer: Please review our Artwork Submission Guidelines here. Back to Top

8. If I want to purchase some of your fabrics, where can I find a store or shop that carries your products?

Answer: You can find the nearest retailer that sells Robert Kaufman Fabrics here at the “Where to Buy” section of our web site. Please call the nearest retailer listed to see if they carry the product you are searching for. Back to Top

 

New Account Terms & Conditions

PROSPECTIVE CLIENTS: Thank you for your interest in Robert Kaufman Fabrics. Final order approval is based upon your completion of our Prospective Client Application and a thorough interview conducted by the territory’s Robert Kaufman Sales Representative. Pending orders will not processed until you are an approved customer. If you desire terms with Robert Kaufman please fill out our credit application and fax this information to 800.788.5283. Please note, to establish credit with us you will need one bank and three industry references. If you wish to remain pre-pay there is no need to fill out the additional credit information. Retailers - Our products are sold through an approved distribution network of authorized sales outlets, namely craft/fabric distributors, brick and mortar retailers and full service internet retailers. Robert Kaufman does not recognize fabric co-ops/buying groups as authorized channels of distribution for our products. Manufacturers - Our fabrics are sold to the manufacturing trade for the sole purpose of the creation/production of a finished product or garment. We do not recognize manufacturers as authorized resellers of Robert Kaufman fabric sold by the yard. Unauthorized resale of bulk fabric will result in the inactivation of your account.

MINIMUMS: Our retail opening order minimum is $2,000 (pre-cuts and quilt kits not included) excluding freight. For new manufacturing customers we sample narrow goods in bolts, which may range in yardage however a standard put up is 15 yards. Wide goods will be sampled on tubes. Sampling by the yard may be an option for manufacturing accounts once the account has been established and sampling fees apply to pieces less than 15 yds. To keep an active Robert Kaufman account there must be minimum annual sales of $2,000.

BACKORDERS: Backorders older than 90 days will be cancelled. If you would rather not receive backorders at all, please let us know on your order form.

SPECIAL HANDLING & ORDERS: We always try to accommodate special requests. We have the ability to develop and produce custom prints, yarn dyes and solid fabrics (minimums will apply). We can drop ship fabric orders to both domestic and international destinations. If you have such a request, please contact customer service at 800.877.2066 or email us at info@Robertkaufman.com.

PAYMENT TERMS: Net 60 days terms are available to our customers pending credit review and approval. In addition, we are happy to receive payment before shipment via bank wire, PayPal, Visa, MasterCard, Discover and American Express. Pre-payment service is also available via company check, but a hold will be placed on shipment until the check clears. No COD's. All orders received are subject to approval and availability.

MIS-SHIPMENTS/PRODUCT CLAIMS: We always do our best to ship your order to you correctly. If we have made a mistake regarding your order, please notify customer service within 10 days of the orderi's arrival. We will work quickly to remedy any mishaps. Returns cannot be accepted without prior approval. If you need to make a return, you must receive a return authorization number (RA#) from Customer Service and promptly return the product(s). Any unauthorized return is not guaranteed to be credited. All returns are subject to a 20% restocking fee.

1. I am a new shop owner and I would like to purchase fabric to stock my store. Who do I contact?  

Answer: Please contact one of our customer service representatives and discuss your retail location and inventory requirements so we can determine how best to serve your needs. Alternatively, you can download, complete and fax back the following form to us directly at 1-800-788-5283. Once you have been approved as a Robert Kaufman Customer, you may begin the process of purchasing our products. Back to Top

2. I want to start an online store. Can I sell your products?

Answer: Please contact one of our customer service representatives and discuss your retail location and inventory requirements so we can determine how best to serve your needs. Alternatively, you can download, complete and fax back the following form to us directly at 1-800-788-5283. Once you have been approved as a Robert Kaufman Customer, you may begin the process of purchasing our products. Back to Top

3. Is there a way to sign up online to become a customer?

Answer: At this time, all customer registrations are done by e-mail requests and through faxing our Customer Application to us.
In the very near future, we will have the ability to allow our future customers to sign up online. Back to Top

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