Robert Kaufman Fabrics
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About Us > New Customers

New Customers

New Account Terms & Conditions

  1. I am a new shop owner and I would like to purchase fabric to stock my store. Who do I contact?
  2. I want to start an online store. Can I sell your products?
  3. Is there a way to sign up online to become a customer?

 

New Account Terms & Conditions

Thank you for your interest in Robert Kaufman Fabrics! Before filling out the new account application, please review the terms that follow. Please fill out our prospective account application, re-sale certificate and enclose a copy of your resale license. Unfortunately we can not open an account without proper tax I.D. and resale information.

PROSPECTIVE CLIENTS: Thank you for your interest in Robert Kaufman Fabrics. Final order approval is based upon your completion of our Prospective Client Application and a thorough interview conducted by the territory's Robert Kaufman Sales Representative. Pending orders will not processed until you are an approved customer. If you desire terms with Robert Kaufman please fill out our credit application and fax this information to 800.788.5283. Please note, to establish credit with us you will need one bank and three industry references. If you wish to remain pre-pay there is no need to fill out the additional credit information. Retailers – Our products are sold through an approved distribution network of authorized sales outlets, namely craft/fabric distributors, brick and mortar retailers and full service internet retailers. Robert Kaufman does not recognize fabric co-ops/buying groups as authorized channels of distribution for our products. Manufacturers - Our fabrics are sold to the manufacturing trade for the sole purpose of the creation/production of a finished product or garment. We do not recognize manufacturers as authorized resellers of Robert Kaufman fabric sold by the yard. Unauthorized resale of bulk fabric will result in the inactivation of your account.

MINIMUMS: Our retail opening order minimum is $2,000 (pre-cuts and quilt kits not included) excluding freight. For new manufacturing customers we sample narrow goods in bolts, which may range in yardage however a standard put up is 15 yards. Wide goods will be sampled on tubes. Sampling by the yard may be an option for manufacturing accounts once the account has been established. Sampling fees apply to pieces less than 15 yds. To keep an active Robert Kaufman account there must be minimum annual sales of $2000.

BACKORDERS: Backorders older than 90 days will be cancelled. If you would rather not receive backorders at all, please let us know on your order form.

SPECIAL HANDLING & ORDERS: We always try to accommodate special requests. We have the ability to develop and produce custom prints, yarn dyes and solid fabrics (minimums will apply). We can drop ship fabric orders to both domestic and international destinations. If you have such a request, please contact customer service at 800.877.2066 or email us at info@Robertkaufman.com.

PAYMENT TERMS: Net 60 days terms are available to our customers pending credit review and approval.  In addition, we are happy to receive payment before shipment via bank wire, PayPal, Visa, MasterCard, Discover and American Express. Pre-payment service is also available via company check, but a hold will be placed on shipment until the check clears. No COD's. All orders received are subject to approval and availability.

MIS-SHIPMENTS/PRODUCT CLAIMS: We always do our best to ship your order to you correctly. If we have made a mistake regarding your order, please notify customer service within 10 days of the order's arrival. We will work quickly to remedy any mishaps. Returns cannot be accepted without prior approval. If you need to make a return, you must receive a return authorization number (RA#) from Customer Service and promptly return the product(s). Any unauthorized return is not guaranteed to be credited. All returns are subject to a 20% restocking fee.


1. I am a new shop owner and I would like to purchase fabric to stock my store. Who do I contact?  

Answer: Please contact one of our customer service representatives and discuss your retail location and inventory requirements so we can determine how best to serve your needs. Alternatively, you can download, complete and fax back the following form to us directly at 1-800-788-5283. Once you have been approved as a Robert Kaufman Customer, you may begin the process of purchasing our products.

2. I want to start an online store. Can I sell your products?

Answer: Please contact one of our customer service representatives and discuss your retail location and inventory requirements so we can determine how best to serve your needs. Alternatively, you can download, complete and fax back the following form to us directly at 1-800-788-5283. Once you have been approved as a Robert Kaufman Customer, you may begin the process of purchasing our products.

3. Is there a way to sign up online to become a customer?

Answer: At this time, all customer registrations are done by e-mail requests and through faxing our Customer Application to us.
In the very near future, we will have the ability to allow our future customers to sign up online.

 

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