Robert Kaufman, Inc. FAQs

1. Who is Robert Kaufman Fabrics?

Answer: Robert Kaufman Fabrics is a leading supplier of quality fabrics and textiles to retailers, manufacturers, and makers worldwide. For over 80 years, we have been known for our extensive collection of quilting cottons, apparel fabrics, and specialty fabrics. Our products are used across a wide range of industries, including quilting and sewing, apparel, home furnishings, uniforms, bridal, and manufacturing. We are committed to providing innovative designs, exceptional quality, and outstanding service to our customers around the world.

2. How do I use this site?

Answer: The web site is designed to show you our current fabric releases as both an individual design or sometimes as part of a group, or “Color Story”. The site is designed to display the fabrics using the following parameters: Fabrics, Types, Themes, and Designers. Under each of those sections, you will discover sub-sections that further identify and classify each of the fabrics.

3. To whom do you sell your fabrics?

Answer: Robert Kaufman Fabrics sells wholesale exclusively to qualified retailers and businesses worldwide. All account applications are reviewed and screened to verify that applicants are legitimate businesses operating within the industry. Consumers may purchase Robert Kaufman Fabrics products through authorized retailers. If you would like to verify whether a retailer or website is an authorized seller of our products, please contact us at 800-877-2066.

4. I want to request a donation of fabric for my charity or event. Whom do I contact?

Answer: We are currently accepting donation requests only from existing customers in good standing. All requests are reviewed on a case-by-case basis. To be considered, please submit your request to info@robertkaufman.com or through your Robert Kaufman sales representative. Your request must include: • Organization or event name • Nature of the request and intended use • Contact name • Complete shipping address (PO Boxes cannot be accommodated) Requests submitted without this information will not be considered. Due to the high volume of donation requests we receive, we are unable to fulfill every request. Please allow 6–8 weeks for processing and review.

5. I clicked on the link that says “Customer’s Section” of the web site and it asked me for my “user id” and “password.” What is this section and how can I receive access?

Answer: Please remember that Robert Kaufman primarily sells to retailers and manufactures. As such, access to the “Customer’s Only” section of the Robert Kaufman web site is restricted to users who are registered as “Active Customer’s” of Robert Kaufman. The information contained in this section is geared to their professional needs. If you feel you qualify based on our requirements, you will need to contact our Customer Service Department in order to establish an account with Robert Kaufman. Once established, you will be given the appropriate customer login information and password.

6. Do you have a Privacy Policy?

Answer: Yes, we have a Privacy Policy regarding the Robert Kaufman Web Site. The policy can be reviewed here.

7. If I want to purchase some of your fabrics, where can I find a store or shop that carries your products?

Answer: You can find the nearest retailer that sells Robert Kaufman Fabrics here at the “Where to Buy” section of our web site. Please call the nearest retailer listed to see if they carry the product you are searching for.

8. I want to submit artwork to Robert Kaufman. What is the process?

Answer: Please review our Artwork Submission Guidelines here.

Begin the Process to become a Robert Kaufman Wholesale Customer:
Complete the Account Request Form and send back to us with your Tax ID. Upon receipt a Robert Kaufman representative will contact you to verify your business.

Retailers

• Authorized sales outlets are: Fabric distributors, brick and mortar retailers, full service internet retailers and long arm quilting services
• To open an account the minimum order is $1,000
• We require an annual minimum of $1,500 to keep an account open
• No Co-ops or Buying Groups please

Manufacturers

• Finished product or garment manufacturer
• Not authorized to sell Robert Kaufman fabric by the yard
• Minimum order 15 yards per color/style
• We require an annual minimum of $2,000 to keep your account open

Payment Type

• For Net 60 days terms with Robert Kaufman please fill out our credit application
• To establish credit with us you will need one bank and three industry references
• Payment accepted before shipment via bank wire, PayPal, Visa, Mastercard, Discover and American Express
• Pre-payment is available via company check, with a hold on the shipment until the check clears
• No COD’s
• All orders received are subject to approval and availability

1. I am a new shop owner and I would like to purchase fabric to stock my store. Whom do I contact?

Answer: Please contact one of our customer service representatives and discuss your retail location and inventory requirements so we can determine how best to serve your needs. Alternatively, you can download, complete and fax back the following form to us directly at 1-800-788-5283. Once you have been approved as a Robert Kaufman Customer, you may begin the process of purchasing our products.

2. I want to start an online store. Can I sell your products?

Answer: Yes. Robert Kaufman Fabrics welcomes applications from qualified retailers, including online businesses. All new account applications are reviewed to verify that the business is legitimate and meets our wholesale requirements. To apply for an account, complete our New Account Application. Once your application has been reviewed and approved, you may begin purchasing Robert Kaufman Fabrics products. Please note that approval is not automatic, and additional information regarding your business, website, and sales channels may be requested during the review process.

3. Is there a way to sign up online to become a customer?

Answer: Customer account applications may be emailed to info@robertkaufman.com or submitted through a territory sales reperesentative.